I’m the first to admit that sometimes d-blogs are a place for…grumbling. Many posts can come across as complaining because we have such specific, and oh-so-frustrating struggles with this disease on almost a daily basis. Sometimes I look back at a week’s worth of post and wonder if I have anything positive to say!
Which is why today, I’m going to tell you about something totally awesome that happened to me. Yep, that’s right. Today, all I want to do is sing some praises. And of all places to direct this happiness towards, it goes to OmniPod, who just yesterday had me royally pissed off in light of the whole test strip situation.
Over the weekend, I had an epic diabetes-fail: My OmniPod PDM stopped being capable of checking my blood sugar. The PDM functions as a Freestyle meter, and it goes into “meter mode” the second you insert a strip. On Saturday night though, while I was out of town, it decided that wasn’t going to happen. I could still control my insulin pump, but it simply wouldn’t let me take a blood sugar test. Luckily for me, I had packed a back-up meter, and put that to use right away, but it was concerning none the less.
Monday morning I called OmniPod and told the customer service rep what was going on.
“I’m sorry to hear that mam. I’m going to ship you a replacement PDM right away, overnight shipping. Can you please verify your address?”
Just like that. No questions asked, no frustrating “have you tried this?” crap, no mention of juuuuust missing the warranty cutoff and being forced to buy a new PDM. Just plain and simple awesome customer service. The product doesn’t work right, and we will replace it, right away, at no cost to you. Freaking. Rad.
Granted, this is the same company who caused me grief just days before with the test strip issue, but I have to say, I was more than stoked with how they handled this next hassle. They made it a non-hassle, actually. And anytime that happens with diabetes, I want to stand up and give that person a round of applause for making one thing in this complicated diabetes life that much easier. Thank you for that OmniPod!